Didn’t fit? Bought for someone with questionable fashion sense?
At Rokit, we hand-pick, press and measure every item with care, so you can wear something that’s truly one of a kind. But we know that sometimes, even the best finds don’t quite work out.
Unlike many resale platforms — where returns can be limited or non-existent — we offer a 30-day return window so you can shop with confidence.
Return postage (UK & International) is the customer’s responsibility, unless the item is faulty, misdescribed or not as ordered.
How to Return your item(s)
🇬🇧 UK Customers
You can purchase a Royal Mail return label through our Return Portal. The shipping cost will be deducted from your refund or charged to your original payment method, depending on how you paid.
1️⃣ Go to our Return Portal or log in to your account.
2️⃣ Follow the steps, print your return label, and pack your item(s) securely.
3️⃣ Include the order/return form inside your parcel.
4️⃣ Take the parcel to the post office and ship it.
Fast refund • Step-by-step guidance • Trackable process
🌍 International Customers
You can arrange your own shipping and send the parcel to:
Rokit Website Returns
Unit 2 Rangemoor Road
Tottenham, London
N15 4NG
United Kingdom
Please include your invoice/order slip in the parcel (or at least your name + order number).
We recommend recorded or trackable delivery and keeping proof of postage. Rokit cannot be held responsible for returns lost in transit by postal carriers.
Before You Return
Items must not be worn beyond what is necessary to inspect them and must be returned in saleable condition with all original tags attached, free from odours, marks, damage or alterations.
Refunds are processed within 5 working days of your return arriving at our hub (please allow extra time during peak periods). You should expect to receive your refund within the next 5 days.
Online purchases can’t be refunded in-store, and store purchases can’t be returned online
Please note: LET IT GIBBON items are made to order and cannot be refunded. They are also shipped from another location, so you will receive them in a separate package from your other items.
In-Store Returns
All purchases made in our physical stores can be returned for an exchange or store credit within 10 days of purchase.
✅ All tags must be attached to the garment
✅ A receipt is required to process your return
Repeated Returns & Press / Professional Loans
We offer a flexible returns policy to keep your shopping experience easy. However, if we notice unusually high return rates or purchases made for resale and commercial purposes, we may deactivate accounts at our discretion.
If you believe your account access has been restricted in error, our Customer Care team will help resolve it.
We also reserve the right to cancel or refuse any order prior to dispatch at our discretion. Plese visit our terms of service for more information.
Stylists, Editors & Media:
Please use our Press Loan Service for pulls and loans rather than placing standard retail orders.
⚠️ Please note: returns of items used for commercial purposes will be subject to a deduction of up to 50% to reflect diminished resale value and processing costs, in line with consumer law.
Still Need Help?
📧 Email: customercare@rokit.co.uk (Mon–Fri, 8:30–17:00; replies within 24 hours)
📄 FAQs: Find quick answers in our Help Centre