Delivery and Returns

FREE STANDARD SHIPPING - On UK orders over £50

UK Delivery Options:

Delivery Type Cost Service
Standard P&P £3.95 - £5.00 Up to 5 Days
Next Day Delivery £7.95 1 Day (order by 1pm)
Saturday Delivery £10.50 - £15.50 1 Day (order by 1pm Fri)

Overseas Delivery:

Country Delivery costs vary according to weight & destination
Europe £6.00 - £35.00
World Zone 1 £8.50 - £52.00
World Zone 2 £9.00 - £54.00

Christmas Delivery and Returns

To get your order in time for Christmas, please use the following information as your guide. Please note that these dates are provided by our mail providers, so cannot be guaranteed at busy times. To make sure you get your order in time, order as early as possible! We will do our best to get your order out to you as soon as possible.

UK orders

Monday 21 December - Standard shipping

Wednesday 23 December - Next day delivery

Please note: Next day delivery services will not be available between 24 Dec and 29 Dec, and on 31 December. All normal shipping services resume on 4 January.

International orders

Friday 4 December - Africa, Middle East

Monday 7 December - Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia)

Tuesday 8 December - Caribbean, Central & South America

Thursday 10 December - Greece, Australia, New Zealand

Monday 14 December - Czech Republic, Germany, Italy, Poland

Tuesday 15 December - Canada, Finland, Sweden, USA

Wednesday 16 December - Austria, Iceland, Ireland, Portugal, Spain

Thursday 17 December - France

Friday 18 December - Belgium, Denmark, Luxemburg, Netherlands, Norway, Slovakia, Switzerland

Returns

We are extending our returns period over Christmas, if you purchase from rokit.co.uk from 1 December until 23 December 2015, you can return your items until 10 January 2016. Our standard returns policy applies to items being returned. Store returns policies will vary, please check at the time of your purchase.

Delivery

Rokit aims to deliver orders to UK customers in 1 to 5 days as we understand how important it is for you to receive your goods when you expect them. For customers who require delivery outside of the UK, please allow up to 10 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

All our orders are sent with Royal Mail or courier, both services require a signature. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.

UK Shipping Rates & Delivery Times

Please keep in mind that we cannot guarantee delivery times as they are only guidelines. Hence we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.

UK Next Day Delivery

To take advantage of our next day delivery service, you will need to place your order before 1pm GMT Monday to Friday. For Friday orders we offer a Saturday next day delivery service at a cost of £9.95. If you place your order after 1pm GMT Friday, it will be delivered on Tuesday.

Once your order has been processed you will receive an email containing your tracking number and an estimated date/time within a 1 hour delivery window. If you (or anyone else able to sign for your pacel) are not at the delivery address when your parcel arrives, you will be left a card with instructions on how to collect your order or rearrange delivery.

International Delivery
No matter where you are in the world, we will deliver to you! Delivery costs will vary depending on the combined weight of your order and the destination of your delivery. Delivery costs are calculated automatically at the checkout page when both the destination and delivery service are selected. Unfortunately we currently cannot offer next day delivery to international destinations.

*Delivery costs may vary if the weight of goods exceeds 2kg.

All goods will be sent by 'Royal Mail International Signed For' service and will require a signature upon delivery. You will receive an email on dispatch of your order, letting you know it's on its way. If you are not at the delivery address to receive your parcel when it arrives, you will be left a card with instructions on how to collect your order. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.

If you have any further questions regarding the returns or delivery policy, check out our FAQs or email customercare@rokit.co.uk and NOT info@rokit.co.uk one of our Rokit representatives will try to get back to you within 24 hours. Please bear in mind our website office hours are 8:30am-5pm Mon-Fri.

Returns

Have you received something you want to return? No worries!

You can return any item (excluding hosiery and pierced jewellery) you are not completely happy with for a refund, within 10 days of receiving them. All you need to do is create an online return in your My Account and enclose your web order number by following these steps

  1. 'Sign In' to your customer account at WWW.ROKIT.CO.UK
  2. Open your order and click 'Create an online return', you are now ready for step 3
  3. Return your order via post to:

ROKIT WEBSITE RETURNS
UNIT 2 RANGEMOOR ROAD, TOTTENHAM
LONDON
N15 4NG

Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs. Please be aware that the maximum amount we can refund you is the standard Royal Mail recorded delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.

All goods will be inspected on return and must meet the following criteria:

  • All original tags must be attached
  • All items must be returned in the same condition as they were received
  • All items have not been worn
  • All items are free of any odours
  • All items must be in saleable condition

Once we receive your returns parcel we will then process your refund to the card from which the original payment was made and at the price you purchased your item/s at (this includes sales items). You can check the progress of your return in your My Account.

We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.
In the interest of hygiene, hosiery and pierced jewellery cannot be returned. Goods purchased online cannot be refunded in one of our retail stores and goods purchased in stores cannot be returned online.

If you have any further questions regarding your return, check out our FAQs or email customercare@rokit.co.uk and one of our Rokit representatives will get back to you within 24 hours. Please bear in mind our website office hours are 8:30am-5pm Mon-Fri.