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Rokit can offer a refund or exchange on any item (excluding hosiery and pierced jewellery) that you are not completely happy with provided that you post it back to us in saleable condition with the return form completed and enclosed in your return parcel within 10 DAYS OF RECEIPT OF GOODS. You have 10 working days from when your order parcel was signed for to post it back to us. The post office date stamp or franked date will be proof of your posting within the 10 working days time policy.
Items must be returned at your own cost. We regret that Rokit cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised item please be aware that the maximum amount we can refund you is the standard Royal Mail Recorded delivery cost. We cannot refund the excess cost of parcels returned to us via courier or Special Delivery service.
Once the returned goods have been received we will process your refund to the card from which the original payment was made.
PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE HOSIERY AND PIERCED JEWELLERY CANNOT BE RETURNED. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
IF YOU WISH TO RETURN AN ITEM FOR REFUND OR EXCHANGE PLEASE BE AWARE THAT:
- ALL ORIGINAL TAGS MUST BE ATTACHED
- ALL ITEMS MUST BE UNWORN
- ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECIEVED
- ITEMS ARE NOT IN A SALEABLE CONDITION
RETURNS WILL NOT BE ACCEPTED IF:
- ORIGINAL TAGS HAVE BEEN REMOVED
- TAGS HAVE BEEN ‘RE-ATTACHED’ BY CUSTOMERS
- ITEMS APPEAR TO HAVE BEEN WORN OR HAVE ANY ODOURS
- ITEMS ARE NOT IN A SALEABLE CONDITION
DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or re-attached by customers. We also ask that you do not try on clothing if you are wearing perfume and that you store items that you intend to return us in a safe place away from cigarette smoke / cooking smells as we cannot accept items that are returned to us with an odour.
You will find your returns form enclosed in your order parcel. If you do not have a return form or if you require another please email returns@rokit.co.uk and we will email you a printable version.
Once you have completed your return form please unsure that you have included it in your return parcel along with your return item/s then post to the following address: ROKIT WEBSITE RETURNS, UNIT 2 RANGEMOOR ROAD, TOTTENHAM, LONDON , N15 4NG
IMPORTANT: When returning items to Rokit by post it is recommended that you use recorded mail as we cannot be held responsible for any orders that are lost by mail service providers when you are returning them to us. By using a recorded mail service you will be able to claim any costs for lost items and will be reimbursed by the mail service provider. You will need to check the policy of the mail service provider you are using for full details and always remember to keep your receipt of postage.
PLEASE NOTE: GOODS PURCHASED ONLINE CANNOT BE REFUNDED IN STORES AND GOODS PURCHASED IN STORES CANNOT BE REFUNDED ONLINE.
If you have any queries regarding your return or exchange please email returns@rokit.co.uk
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