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Rokit aims to deliver orders to UK residents within 5 working days. Customers who require delivery outside of the UK please allow up to ten days. You will receive an email on despatch of your order letting you know it's on it's way.
Within the UK
Standard postage and packaging charges within the UK range from £3 to £5 depending on the weight of your order. All orders are sent with Royal Mail Signed For delivery or courier signed for delivery, therefore require a signature upon delivery. You will receive an email on dispatch of your order letting you know it's on it's way. If you are not home at the time of delivery you will be left a calling card by Royal Mail for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within 7 days, after this time Royal Mail will return your parcel to us, if your delivery is via courier please email shipping@rokit.co.uk for more information. Once you receive an email notification of your order dispatch please look out for your order delivery or calling card. You can also email shipping@rokit.co.uk for your Royal Mail or courier tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, alternatively we will cancel and refund the order, we will notify you by email to confirm re-delivery or cancellation of your order.
PLEASE NOTE: Special Delivery options such as next day delivery are available for an extra fee but you will need to email shipping@rokit.co.uk to arrange special deliveries. The fee will depend on the weight and urgency of your order parcel.
International
Delivery costs will vary depending on the combined weight or your order and the destination country for delivery. Delivery cost will be shown at the checkout once you have added your items to the baskets and selected and destination country for delivery. Items will be sent via Royal Mail International Signed For or courier recorded delivery, therefore require a signature upon delivery. All orders require a signature upon receipt. You will receive an email on dispatch of your order letting you know it's on it's way. If you are not home at the time of delivery you will be left a calling card by your local postal service for you to collect your parcel from your local post office, or you will be left a courier calling card. You must collect your parcel within the set time outlined by your local postal service, after this time your postal service will return your parcel to us. If your parcel is sent via courier please email shipping@rokit.co.uk for more information. Once you receive an email notification of your order dispatch please look out for your order delivery or calling card. You can also emailshipping@rokit.co.uk for your order parcel tracking number. Order parcels that are returned to us can be re-delivered but at your own cost, alternatively we will cancel and refund the order, we will notify you by email to confirm re-delivery or cancellation of your order.
PLEASE NOTE: Special Delivery options such as next day delivery may be available for an extra fee but you will need to email shipping@rokit.co.ukto arrange special deliveries. The fee will depend on the weight and urgency of your order parcel.
If International order parcels (orders shipped outside of UK) weigh in excess of 5kg you may be contacted regarding payment for any excess postal charges.
*Please note that Rokit cannot refund the cost of postage once orders are despatched.
If you have any queries regarding delivery or postage, please contact shipping@rokit.co.uk
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